Shipping & Returns Policy

Shipping

We aim to dispatch all orders as quickly as possible.

Orders are usually processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with shipping details.

Delivery times may vary depending on your location and the shipping method selected at checkout. Please note that delivery timeframes are estimates and may be affected by factors outside of our control.

We are not responsible for delays caused by postal services, couriers, or unforeseen circumstances.

Returns

We hope you love your purchase, but if you change your mind, we’re here to help. You have 14 days from the date of delivery to request a return.

To be eligible for a return:

Items must be unused, in their original condition, and in its original packaging. Once your return is approved, instructions will be provided on how to send your item back to us.

Please note - Return postage costs are the responsibility of the customer unless the item is faulty. Original shipping costs are non-refundable.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible with clear photos and your order number so we can resolve the issue promptly.

Refunds

Once your return has been received and inspected, we will notify you the outcome. Approved refunds will be processed back to your original payment method within 5-10 business days, processing times may vary depending on your payment provider.

Contact Us

If you have any questions about shipping or returns, please contact us via our Contact Us page and we’ll be happy to help.